The WhatsApp messaging window is 24 hours from the last customer interaction. After this, only pre-approved templates can be used. For free entry point conversations, the window lasts for 72 hours.

Omni Vibe operates on a pre-paid billing model, where businesses purchase credits upfront for campaigns and services. In some cases, post-paid might get approved. Please speak to our customer support team to get this enabled.

You can import unlimited contacts, as long as they comply with WhatsApp’s opt-in policies and your plan’s storage limits.

Upgrades take effect immediately, while downgrades occur at the end of the current billing cycle to avoid service disruption.

Service conversations are business-initiated, using pre-approved templates in the 24-hour window.
Free entry-point conversations are initiated by the customer and remain open for 72 hours.

Yes, you can track performance with detailed analytics on our platform, like delivery, open, and click-through rates. This data will help you to optimize future campaigns.

After 24 hours, only pre-approved templates for reminders, follow-ups, or promotions can be sent.

Yes, advanced scheduling on our platform is supported, allowing businesses to automate message delivery at optimal times.